Edge Nation - Latest Comments

Re: owning a Blackberry adds 10 days to your working year

Suresh_Babu — Thu, 12 Jan 2012 07:32:14 -0000

Blackberry phones through with issues still is desired by its fans. The additional 10 days of work might be fair enough with the kind of the review it gets from the professionals using them. I think it will do a lot good. RIM should get this highlighted in their advantages.

Re: simple example of good customer service via Twitter

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Re: BMC stepping up SaaS offerings

Tim — Wed, 26 May 2010 08:00:27 -0000

You can try the new cloud-based help desk free for 30 days just register at www.bmc.com/force

Re: iPad launches. Definitely cool, but is it 10/10? Probably not.

David Eade — Wed, 24 Mar 2010 20:32:11 -0000

Hey Paul

Late to this post (and your blog) I'm afraid!

Great summary and interesting problems/opportunities you've raised especially re missed opportunity for home screen refresh - but you can bet that like all Apple products there's a well thought out Roadmap that will drive incremental sales for each new release (like when am I going to get my camera on the front of my iPhone for video skype!).

The more I've thought about it the more obvious it is that the iPad is aimed at the 'lean back' market rather than the 'lean forward' market of the MacBook, iMac etc. I love browsing on my iPhone on the sofa or on the train - even though I have a MacBook that would make the viewing experience better. That's the winner for me.

Oh and of course, my thoughts on it's other primary use are now well known ;) ... http://blog.davidjeade.com/201...

Cheers
David

Re: interactive magazines. VIV showcases iPad concept video

Infokart — Sun, 21 Mar 2010 19:48:13 -0000

Really cool concept for magazines, fantastic idea! The future is near!

Re: small changes, big ripples. On customer service

Paul McArdle — Thu, 11 Mar 2010 06:52:58 -0000

Thanks Paul,

You are correct - the real test for us is when the "rubber hits the road" (e.g. when clients call up with problems at the time we're having our own "bad hair" days - how do we treat them then?)

Certainly we will need to have a culture in place where we all keep each other honest and aligned, with respect to our core values.

Cheers

Paul

Re: small changes, big ripples. On customer service

Paul.. — Thu, 11 Mar 2010 02:26:51 -0000

Thanks Paul. I know you guys are v.serious about it, but I think too many companies simply have 'customers first' as some sort of hypnotic mantra that they really do nothing to try and fulfil. Looks good on the corporate powerpoint though, right ..?

Re: small changes, big ripples. On customer service

paulmcardle — Thu, 11 Mar 2010 02:08:31 -0000

Hey Paul,

I agree with you - where did common sense evaporate to these days.

This is one reason why "Customers First" is explicitly being stated as our Core Value #1. Nooone gets on our bus, moving forwards, without this being at the heart and soul of everything they do.

Cheers

Paul

Re: question of the day #432

Bernhard — Mon, 08 Mar 2010 06:19:21 -0000

Reprting line should depend on the nature of the company's business e.g. for a web company, reporting to the CFO might stymy growth and creativity vs a company that uses IT simply to keep records might be ok with reporting lines to the CFO.

Tyically reporting lines to CFO appear to generate and IT culture that is so cost bound the ppor CIO cannot deliver a half decent service to internal customers.

Re: question of the day #432

Matt Boland — Fri, 05 Mar 2010 08:51:47 -0000

I voted no, and it's surprising to me how many times the CIO does actually report to the CFO. The COO is the obvious place for the CIO to report to, and in lieu of that, the CTO or straight to the CEO.

And is the CFO security oriented? Definitely from the financial side, but probably not from the IT side. Your financials may be in danger of being released especially if the hiring of the CIO is left to the CFO.

Traditionally, I think the first information systems placed in companies were financial, so that's probably where that culture comes from. Kick this tradition in the guts, move on, and let your CFO manage the financials (and legals in most cases) and leave the IT to the operations people.

Re: question of the day #432

Andy Chung — Thu, 04 Mar 2010 01:37:35 -0000

No, I don't think the CIO should report to the CFO. I think they should be peers.

Re: Salesforce Chatter enters production .. sort of

JH — Wed, 24 Feb 2010 04:07:46 -0000

Looking forward to it. Am currently a Salesforce.com user and think this will be v good for us.

Re: getapp.com launches: app store for enterprise software

admin — Fri, 15 Jan 2010 06:05:52 -0000

No problem Christophe. Can confirm that the site is, indeed, super-fast now!

Re: getapp.com launches: app store for enterprise software

Christophe — Fri, 15 Jan 2010 04:21:36 -0000

Thanks for mentioning us. You are right we had to live the TechCrunch peak! Not a bad problem to have though. The site should be super fast now. One thing I would like to mention is a free online help that helps buyers to choose between in-house or on-demand deployment of business apps. Not always a straight call http://www.getapp.com/personal...

Re: are you using Yammer, Chatter or similar?

Torpin — Wed, 16 Dec 2009 05:22:29 -0000

Thought the following article might prove timely. From Deloitte on how they got their Yammer network to 'explode' (their words!): http://deloittedigital.blogspo...

Re: are you using Yammer, Chatter or similar?

Jimmy — Tue, 15 Dec 2009 07:39:06 -0000

We've been looking at Yammer, but unfortunately our 'forward thinking' company is concerned over data security. Put it this way: we can't even get webmail or over-the-air syncing with mobiles! And it's not like we're a super-secret organization. Maybe one day!